Frequently Asked Questions
1. Ordering
Q: How do I place an order?
A: Simply browse our collection, select your size and color (if applicable), and add items to your cart. When you’re ready to check out, go to your cart and follow the prompts to complete your purchase.
Q: Can I change or cancel my order after it’s been placed?
A: Orders are processed quickly to ensure prompt delivery, so changes or cancellations are only possible within 8 hours of placing the order. Please contact our support team at support@9036rtw.com as soon as possible if you need to make changes.
2. Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options listed at checkout.
Q: Is my payment information secure?
A: Yes, we use secure payment processing through trusted providers. Your payment information is encrypted and never stored on our servers.
3. Shipping and Delivery
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping rates and delivery times will vary depending on your location, and the details will be displayed at checkout.
Q: How long does shipping take?
A: Orders are usually processed within 3 to 4 business days. Delivery times vary based on location and selected shipping method. Estimated delivery dates will be provided at checkout
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with tracking information. Use the tracking number to check the status of your delivery.
4. Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 2 days of delivery. Items must be in original condition, unworn, and with all tags attached. For more details, please see our Return Policy
Q: How do I initiate a return?
A: To start a return, contact us at support@9035rtw.com with your order details. Once approved, we’ll provide instructions on how to send your item back.
Q: Can I exchange an item?
A: Yes, exchanges are available for the same item in a different size or color, subject to availability. Please contact us to arrange an exchange.
5. Sizing and Products
Q: How do I know which size to order?
A: We recommend checking our Size Guide for detailed measurements and sizing tips for each product
Q: Will items that are out of stock be restocked?
A: Some of our products are limited editions, but others may be restocked. You can sign up for notifications on product pages to be alerted when an item is back in stock.
6. Account and Privacy
Q: Do I need an account to place an order?
A: You can check out as a guest, but creating an account allows you to track your orders, save items to your wishlist, and make future purchases faster.
Q: How is my personal information protected?
A: We prioritize your privacy and use secure technology to protect your data. For details, please read our Privacy Policy.
7. Promotions and Discounts
Q: How can I apply a discount code to my order?
A: Enter your discount code at checkout in the “Promo Code” field, and the discount will be applied to your order total.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order. If you have multiple codes, choose the one that offers the best discount.
8. Contact Us
Q: How can I contact customer support?
A: You can reach us by email at support@9036rtw.com or by phone at 0275809972. Our team is available to assist you 24hrs/Day.